Do you want to work at TruffleShuffle?
Exciting news folks - TruffleShuffle.com are looking to recruit a part time customer services assistant/administrator.
Full details of the role can be found below so if you want to work among the best team in the world (even if we do say so ourselves!) GET IN TOUCH!
Oh and even if this isn't the role for you but you know someone who would make the perfect addition to our team - please get sharing.
ABOUT US:
A longstanding love affair with all things 80's and a chance encounter with a Dukes of Hazzard T-Shirt were responsible for the start of all things TruffleShuffle. After bringing said T-Shirt back from the US of A, our founder proudly wore it to the pub and after getting tonnes of comments from his fellow revellers, came up with the idea for a site which was dedicated to all things retro. We decided to name ourselves after the famous dance from another 80's classic, The Goonies and 10 Years and many, many T-Shirts (not to mention all the funky gifts, accessories and other retro bits and bobs we offer too!) later, we've never looked back. Run by a clutch of 80's and 90âs kids (and a couple of 60's kids!) we absolutely love what we do and we hope you do too.
PURPOSE OF JOB
Customer service is at the heart of everything we do here at TruffleShuffle.com, weâre absolutely passionate about providing the best possible experience for everyone who shops with us and weâre always striving to surprise, delight and exceed expectations whenever we can. Weâre looking for a part time customer services assistant/administrator to join our small team so that we can continue to provide a first class service at all stages of the customer journey. The right person will be committed, enthusiastic and organised with the ability to deliver a high quality and professional service to customers both over the telephone and by email. They will be involved in many elements of the business including the customer order process, packing and dispatching orders, stock management and customer returns. Plus, as a growing business in a dynamic industry, they need to be flexible and willing to adapt and progress as the role requires.
DUTIES WILL INCLUDE
Responding to customer emails.
Providing customers with updates on their orders.
Answering voicemails, incoming telephone calls and taking telephone orders.
Responding to call back requests.
Responding to live chat enquiries.
Building rapport and empathy with customers during all modes of communication.
Processing customer returns including refunds, exchanges and returned parcels.
Quality checking and restocking returns.
Writing a weekly article that will be published on our blog.
Assisting with packing and dispatching orders and stocktaking during busy periods.
General office duties.
Further ad hoc responsibilities.
EDUCATION, SKILLS AND EXPERIENCE
Experience of working in a similar role involving customer services would be a great advantage.
Excellent written and verbal communication skills.
Able to effectively prioritise workload and multitask.
Quality, accuracy and attention to detail are very important.
Must be self-motivated with the confidence to use your own initiative.
Must be fluent in English, other languages would be a huge advantage.
You will be able to work under pressure and have a dedicated attitude to always get the job done.
Willing to âgo the extra mileâ when required.
Be able to embrace and drive change.
Keen interest in all things retro, fashion and e-retail would be a huge advantage.
May require extensive sitting and use of keyboard/computer.
May require overtime as needed to meet demand/schedule.
LOCATIONS
Weâre based in Avonmouth, Bristol, BS11 9HL.
WORKING HOURS
Monday â 9.00am to 5pm
Tuesday â Thursday - 9.00am to 12pm
We are looking for a candidate who can be flexible with their working hours. The business is constantly growing and constantly changing and we need our staff to be equally flexible. These are the current requirements but we will also require the candidate to be available to work additional hours for holiday cover and during November and December, the candidate will be expected to work full time hours, Monday to Friday, 9.00am to 5.30pm.
In return, where possible, we can be flexible too so if these hours arenât suitable for whatever reason, please outline this clearly in your covering letter along with when you would be available so we can consider whether we can accommodate you.
Circa £8.50ph dependent on experience
Interested? Please email your CV to amy@truffleshuffle.co.uk. Please note, we expect to receive a high volume of applications for this position. Please therefore include a covering letter with your CV explaining why you are the right candidate for the position. This is your chance to stand out among the applications.
As simple as it sounds make sure your application is to the highest standard. You will be surprised at how many people apply with spelling mistakes on them! We will do our best to get back to everyone who applies but if you do not receive a response within 4 weeks then please treat your application as unsuccessful.
Absolutely NO agencies!