OH NO! Need To Return or Exchange Something? We’ve Got Your Back!

That’s a wrap folks! Another festive year has come and gone. You’ve had an mazing time, recieved loooads of amazing goodies that we’re all tucked up under the Christmas tree. But hoooold up…..
.
  • You love it, but it’s the wrong size?!
  • You love it, so much that you already have it?!
  • Okay, this person knows nothing about you and you really hate it?! Ooops!

Don’t worry! We’ve got you covered and here’s how to sort this in no time.

If you’re looking to return or exchange an item, simply send it right back to us via the service of your choice to:

TruffleShuffle.com Returns
Third Way Corner
Avonmouth
Bristol
BS11 9HL

Then….

you’ll need to include a short note to let us know who purchased the item (full name, email and order number if possible) so we can tie it up with the original order details in our system. We will also need to know who you are and the address you would like us to send your new item to.

For exchanges, simply let us know all the information above and also any size or design changes. You can even swap it for another design of the same value if there is something on the site you’d like even more.

Be sure to let us know how we can contact you with an email address and/or phone number just in case we need to speak to you about your return at all.

If you are not able to find something else from our simply huuuuge collection of T-Shirts, Gifts and Accessories for Men, Ladies and Kids we can credit your TruffleShuffle.com account with the value of the item so you can spend it on something you really want at a later date. OR just do a complete refund to the original shopper and they can buy you something else….you REALLY want.

If you have any questions about returning an item to us for an exchange or a refund please don’t hesitate to get in touch by phone 01179 828884 and speak to one of our Customer Services team or email us at help@truffleShuffle.co.uk and we will get back to you as soon as we can.

Please note, this return address is not our free post address. If your items are wrong or faulty please get in touch to receive our free post address.

Save

Wooooops! Need To Return Something? Panic Not!

So the big day finally arrived and you were all excited to find some TruffleShuffle goodies had been hiding under your Christmas tree. But hold up!.
.
  • You love it, but it’s the wrong size?!
  • You love it, so much that you already have it?!
  • Ok, this person knows nothing about you and you hate it?! Ooops!

Don’t worry! We’ve got you covered and here’s how to sort this in no time.

If you’re looking to return or exchange an item, simply send it right back to us at:

TruffleShuffle.com Returns
Third Way Corner
Avonmouth
Bristol
BS11 9HL

Then….

you’ll need to include a short note to let us know who purchased the item (full name, email and order number if possible) so we can tie it up with the original order details in our system and we will need to know who you are and the address you would like us to send your new item to.

For exchanges, simply let us know all the information above and also any size or design changes. You can even swap it for another design of the same value if there is something on the site you’d like even more.

Be sure to let us know how we can contact you with an email address and/or phone number just in case we need to speak to you about your return at all.

If you are not able to find something else from our simply huuuuge collection of T-Shirts, Gifts and Accessories for Men, Ladies and Kids we can credit your TruffleShuffle.com account with the value of the item so you can spend it on something you really want at a later date. OR just do a complete refund to the original shopper.

If you have any questions about returning an item to us for an exchange or a refund please don’t hesitate to get in touch by phone 01179 828884 and speak to one of our Customer Services team or email us at help@truffleShuffle.co.uk and we will get back to you as soon as we can.

xoxo

Wrong size at Christmas?! Returns are quick and easy!

So, you have received a TruffleShuffle.com gift for Christmas!

  • You love it, but it’s the wrong size?!
  • You love it, so much that you already have it?!
  • Ok, this person knows nothing about you and you hate it?!

Worry not, we can fix this!

Just send your ‘unwanted’ gift to us at:

TruffleShuffle.com Returns
Third Way Corner
Avonmouth
Bristol
BS11 9HL

All you need to do is include a short note to let us know who purchased the item (so we can tie it up with the original order details) and we will need to know who you are and the address you would like us to send your new item. Don’t forget you have until Friday 11th January 2013 to return anything purchased from 1st October 2012 – so plenty of time to get what you really want for Christmas!

Be sure to let us know how we can contact you with an email address and/or phone number just in case we need to speak to you about your return.

If you are not able to find something else from our huge collection of T-Shirts, Gifts and Accessories for Men, Ladies and Kids we can credit your TruffleShuffle.com account with the value of the item so you can spend it on something you really want at a later date – simples!

If you have any questions about returning an item to us for an exchange or a refund please don’t hesitate to get in touch by phone 01179 828884 and speak to one of our lovely, super helpful, Customer Service team or email us at help@TruffleShuffle.co.uk and we will get straight back to you.

xoxo

It’s sNOw Problem When You Shop With TruffleShuffle.com!

Don’t delay, get your order in today!
After the very white December we experienced last year we are making sure we are super organised and ready for anything this year and so to reassure you of our dedication to you, our customers and the service we provide we have created our very own “Snow Promise”!

We know that should the white stuff arrive in some areas that your deliveries might be slightly delayed however we also know that we will still be dispatching your parcels whatever the weather and we are confident that good old Royal Mail will be delivering them so it really is sNOw problem!

To give us and Royal Mail the best possible chance of getting your parcel to you in good time we would recommend you place your order as early as possible to ensure it arrives nice and early and in time for Christmas.

Our Snow Promise
We know that one of the many reasons our customers love us and continue to shop with us is our super speedy delivery service. We also know that sometimes our super speedy delivery service is affected by reasons out of our control however we wanted to reassure you with our Snow Promise this year which means:

  • We promise that we will be in our offices to answer your calls and emails regardless of the weather
  • We promise that we will be in our warehouse to ensure your orders are dispatched on time
  • We promise to dispatch every order placed before 4pm whatever the weather
  • We promise to arrange your exchanges and refunds on the day they are received
  • We promise that we will ensure our TruffleShuffle service runs just the way you are used to – awesomely!
Don’t feel you have to take our word for it…
Here are some of our customers from last year who wanted to let us know that the weather conditions hadn’t affected their deliveries!
– Natassia Richardson
4th December
I cannot believe how quickly this arrived! Even with the adverse weather conditions I got it the next day, amazing service. The top itself is gorgeous and portrays my personality perfectly…love love love it. Might have to order more from Truffle Shuffle_3
– Alana Crichton
3rd December
Nice, it’ll make a great present for my friends Xmas. Speedy delivery as always :). Even in the horrible snowy weather we’ve been having. Thanks again truffle shuffle. x
– Michelle Victor
23rd November
I received this today, I haven’t tried it on
yet but it looks gorgeous. Truffle Shuffle
also gave me a free tote bag and a tiny
little thing of candy! I’m really pleased
with their customer service and my order arrived long before I expected! Over all,
brilliant x
– Clare Rogers
9th December
Dear Truffle Shuffle, I love my new pink Supergirl hoodie. Nice and cosy just in time for this awful weather. Thank you for the amazing quick delivery x x
– Fay Massey
23rd December
Great gift for my mate who’s an avid stone roses fan! He loved it! The leather is very soft and its great quality! Thanks TruffleShuffle for managing to deliver it in time for Christmas despite the horrible weather conditions! Will definitely buy from this site again! Thanks!
– Charlie Hall
20th December
Bought this as a joke present for my 24 year old brother. The size pretty much fits all and the product is great for a laugh. Also I must say I’m very impressed with the speed of delivery. I ordered Friday 14th Dec and despite all of the weather chaos I received the product on Monday 17th. Very happy with this purchase.